Shipping policy
At Waterly Makhana, we aim to deliver your orders quickly, safely, and efficiently.
1. Order Processing
- All orders are processed within 1–2 business days
- Orders are not processed or shipped on Sundays or public holidays
- You will receive an order confirmation and tracking details once your order is shipped
2. Shipping Time
- Estimated delivery time: 3–7 business days
- Delivery timelines may vary depending on your location
- Remote areas may take slightly longer
3. Shipping Charges
- Shipping charges are calculated at checkout
- Free shipping may be available on selected offers or minimum order value
4. Order Tracking
Once your order is shipped, you will receive:
- A tracking link via email or SMS
- You can track your order status in real-time
5. Delays
While we strive to deliver on time, delays may occur due to:
- Courier partner issues
- Weather conditions
- High order volume
- Unforeseen circumstances
Waterly Makhana is not responsible for delays caused by third-party logistics.
6. Incorrect Address
- Please ensure your shipping address is correct
- We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer
7. Failed Deliveries
If delivery fails due to:
- Customer unavailability
- Incorrect address
The order may be returned to us. Re-shipping charges may apply.
8. Damaged or Missing Orders
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share clear photos/videos for verification
Email: waterlymakhana.shop@gmail.com
We will resolve the issue as quickly as possible.
9. International Shipping
- Currently, we ship within India only
- International shipping is not available at this time
10. Contact Us
For any shipping-related queries, contact us at:
Email: waterlymakhana.shop@gmail.com
Address: B-806 Ithum Tower, Sector 62, Noida, Uttar Pradesh, 201301, India